Contact Us

This page tells you how to reach the Crypto Casnios editorial team, what kinds of questions we can actually help with, and where to go instead when your issue sits with a casino rather than with us. If you have spotted an error in one of our crypto casino reviews — a bonus figure that has changed, a withdrawal time that no longer matches reality, a licensing detail that looks wrong — this is the right place to tell us.

How to reach the editorial team

Email is the only channel we run. Write to [email protected] and your message reaches the people who write and maintain the reviews, including our editor Cade Hollister.

We do not operate a phone line, a live chat window or a social media support desk. We are a comparison site, not a casino operator, so we have no access to any player account, wallet address, balance or pending withdrawal.

To help us respond usefully, include the casino name, the page you were reading, and the date. If you are reporting a bonus or payout discrepancy, a screenshot or a transaction hash tells us far more than a description does — though please redact anything that identifies you personally.

What we can help with, and what we can't

Write to us about	Go elsewhere for
Corrections to bonus terms, wagering requirements or cashback percentages we have published	A bonus that has not credited to your account — that is the casino's support desk
Outdated withdrawal times, coin support or licensing information	A stuck or delayed on-chain withdrawal, or a failed deposit confirmation
Broken links, display problems or pages that will not load	Account closure, KYC document review or verification disputes
Feedback on our ranking criteria or review methodology	Legal advice on whether you may gamble from your state
Advertising, partnership and media enquiries	Tax questions about crypto gains or gambling winnings
Data, privacy and content removal requests	Problem gambling support — see the helpline below

Reporting a problem with a casino we list

Reader reports genuinely change our pages. When several people tell us the same thing about the same operator, we go back and re-check it, and the site's position can move or come off the list entirely.

The reports we act on fastest are these:

• Payout problems. A withdrawal approved on screen but never broadcast on-chain, repeated requests for further documents after a win, or limits applied that were not disclosed at signup.
• Bonus terms that don't match. Playthrough multiples, expiry windows, maximum bet caps while wagering, or game weightings that differ from what the operator advertises.
• Unexpected verification. A site marketed as low-friction suddenly demanding full identity checks before releasing funds.
• State access changes. An operator that has started blocking, or stopped blocking, players in a particular state.
• Licensing changes. A Curaçao or Anjouan licence reference that no longer resolves, or has been replaced.

We verify what we can before publishing changes. We do not publish reader stories as reviews or testimonials, and we do not act as an arbitrator between you and an operator.

How our commercial relationships work

You should know this before you write to us about a ranking. Crypto Casnios earns commission when readers sign up through some of the links on this site. That funding pays for the research. It does not buy a position in the rankings, and it does not stop us publishing a drawback, a complaint pattern or a downgrade.

If you believe a listing is more favourable than the evidence supports, say so in an email and point to the specific claim. That is a fair challenge and we will answer it. Requests to remove an unfavourable line simply because it is unfavourable will not go anywhere.

Questions we get about the casinos we rank

A lot of inbound email is not really a complaint — it is a question about an offer on the list. Three examples of how we answer, using sites at the top of our rankings. Editorial ratings below are our own scores, not customer review averages, and every offer is subject to the operator's own terms.

BetPanda — 10% weekly cashback, and why readers ask about it

BetPanda sits at the top of our list (editorial rating 10.0) largely because its headline promotion is cashback rather than a matched deposit. Cashback returns a slice of net losses, so the money involved is usually easier to move than bonus credit locked behind playthrough — which is exactly why payout-focused readers ask about it. The common question is whether the 10% weekly return carries wagering conditions and when in the week it credits; both are set by BetPanda and stated in its promotional terms, and you should read them before depositing rather than after. The limitation: a cashback-first structure gives you nothing until you have already lost money, so it is worth less to an occasional low-stakes player than a headline percentage suggests, and cashback caps and qualifying-game exclusions apply.

CoinPoker Casino — 150% welcome bonus up to $2,000

CoinPoker Casino (9.9) draws questions from a different crowd: readers who came for poker and want to know how the casino side pays. The advertised 150% match up to $2,000 is a deposit bonus, which means it is contingent on you putting your own crypto in first, and it carries wagering requirements, an expiry window and eligibility rules set by the operator. Read the exact playthrough multiple and the maximum bet allowed while clearing it before you opt in. The limitation: a large headline number takes correspondingly large turnover to release, and a poker-led platform's casino lobby is generally narrower than a dedicated casino's.

Cryptorino — 100% match up to 1 BTC plus 10% weekly cashback

Cryptorino (9.9) is the one readers email about when the bonus is denominated in Bitcoin rather than dollars, and the question is nearly always the same: what happens if BTC moves while I am wagering. The honest answer is that the dollar value of a BTC-denominated balance rises and falls with the market, in your favour or against it, independently of how the games go. Players who do not want that exposure usually hold and play in a stablecoin such as USDT or USDC instead. The weekly cashback stacks alongside the match, but both carry the operator's wagering and expiry terms. The limitation: the "up to 1 BTC" ceiling is only reachable with a deposit most readers will never make, and a crypto-denominated bonus adds price risk on top of gambling risk.

Beyond these, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave appear across our rankings with their own cashback, rakeback and welcome structures. The same rule applies to all of them: no bonus figure means anything until you have read the playthrough requirement, the time limit and the eligibility rules beside it.

Payments, payouts and why we can't move your money

Crypto Casnios takes no payment from readers. There is no subscription, no membership and no fee for using the comparison tables — our income is commission from operators, disclosed above.

Money questions still reach us constantly, so here is what we can and cannot do. Deposits and withdrawals at the sites we cover run on-chain in BTC, ETH, LTC, USDT, USDC, DOGE and other altcoins depending on the operator. You send from a self-custody or exchange wallet; network and gas fees are charged by the blockchain, not the casino; confirmation times vary by chain and by congestion. Litecoin and many stablecoin networks typically confirm faster and cheaper than Bitcoin's base layer, which is why payout-focused players often choose them. Casinos also apply their own minimum and maximum withdrawal limits and their own internal approval step, and "instant" in an operator's marketing refers to its processing, not to network confirmation.

None of that is something we can intervene in. We cannot reverse a transaction sent to a wrong address, speed up a pending payout, or contact an operator on your behalf about a balance. For anything involving your funds, use the casino's own support channel first and keep a record of what you send.

What our reviews actually cover

If you are writing to ask whether we have looked at something, this is the scope. We research each site's game range — slots, live dealer tables staffed by studios such as Evolution, blackjack, roulette and baccarat, plus the crypto-native formats these sites are known for: crash, dice, plinko and in-house originals, some of which run provably fair systems you can verify per bet. We note provider software where it is published, such as Pragmatic Play, NetEnt and Evolution, and whether RNG certification or fairness auditing is claimed.

We also record the adjacent products these operators run, because most of them are not casino-only. Several combine the casino with a sportsbook, esports betting or a poker room on a single crypto balance, and the promotions, rakeback tiers and free-bet offers on those sides often work quite differently from the casino ones. If your question concerns a sportsbook offer, say so in your email — the terms are usually separate.

Outside the crypto casino rankings, our guide to online casinos not on GamStop covers a different market with different rules, and our editorial background and review approach explains who writes this site and how the criteria are weighted.

Legal standing, eligibility and age

Read this before you email us a legal question, because the answer will be a version of what follows.

There is no federal legalization of online casino gaming in the US. The crypto casinos we compare are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. That places them in a legal grey area for US players rather than in a clearly regulated framework. A small number of states license online casino gaming — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those regulated operators do not run on crypto. Rules differ state by state, some states are explicitly restrictive, and many offshore sites self-restrict certain states of their own accord. You need to check the law where you live.

Age minimums are 18+ or 21+ depending on the operator and on applicable state rules. Check the stated minimum on the site itself; this site is not intended for anyone under 18 in any circumstance.

US players are technically liable for tax on gambling winnings and on cryptocurrency gains. We can point that out; we cannot advise on it. For anything specific to your situation, consult a qualified tax professional or attorney — nothing on this page is legal or tax advice. We also will not answer emails asking how to get around state geoblocks, VPN restrictions, KYC checks or anti-money-laundering procedures, and choosing a low-verification site is not a way to avoid reporting income.

If gambling has stopped being fun

Gambling costs money over time and the house edge does not change because you are betting in crypto. Holding a balance in BTC or another volatile coin adds a second layer of risk on top, since the dollar value can fall while you are playing. Never stake money you need for anything else.

Offshore crypto casinos may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, and there is no US regulator to appeal to if something goes wrong. Check what tools an operator actually provides before you deposit.

If your gambling is causing you or someone close to you harm, free confidential help is available 24/7 from the National Problem Gambling Helpline on 1-800-GAMBLER. Our responsible gambling resources list the practical limit-setting and self-exclusion steps worth taking, and the terms covering use of this site set out what our content is and is not.

Response times and what happens next

1. Send your message to [email protected] with the casino name, the page and the date.
2. We read everything. Not every email gets a reply, but factual corrections and reports about payouts always do.
3. Where a claim checks out, we amend the page and update its review date. Where we cannot verify it, we say so rather than publishing a rumour.
4. Commercial and partnership enquiries go through the same inbox and are handled separately from editorial decisions.

Take your time with the comparison pages before you deposit anywhere, and write to us if something on them does not hold up. That is the most useful thing a reader can send.